These Terms & Conditions ("Terms") govern your access to and use of Mailora's Services. By creating an account, accessing, or using the Services, you agree to these Terms and our Privacy Policy.
Mailora provides email deliverability testing, spam-filter diagnostics, authentication checks (SPF/DKIM/DMARC), reputation monitoring, multivariate content testing, predictive analytics, and related reporting services.
You must provide accurate information and are responsible for maintaining the confidentiality of your account credentials. You are responsible for all activity under your account and must notify Mailora of any unauthorized access.
You represent and warrant that you have the rights to provide any message content, mailing lists, or credentials you submit to Mailora and that your use of the Services will comply with all applicable laws and third-party terms.
Fees and plan details are published on our site and in the account area. Subscriptions auto-renew unless canceled before the renewal date. Payment processing is performed by third-party payment processors; Mailora does not store full payment card numbers on its systems when processors are used.
Refunds: Unless otherwise stated at purchase, paid subscriptions are non-refundable. For annual subscriptions, Mailora may, at its discretion, provide refunds or prorated credits within 30 days where Mailora cannot provide the Services due to a material and unremedied failure. To request a refund, contact contact@usemailora.com.
You must comply with Mailora's Acceptable Use Policy (AUP). Prohibited conduct includes using the Services to send unsolicited bulk email, phishing, illegal content, malware, or to engage in activity that infringes third-party rights or violates applicable law.
The Services may integrate with third-party services. Use of such integrations is subject to the third party's terms; Mailora is not responsible for third-party performance or policies.
Mailora owns or licenses all intellectual property in the Services. You retain ownership of content you submit; by submitting content you grant Mailora a limited, worldwide, royalty-free license to process, store, and display that content as necessary to provide the Services.
Each party will protect the other's confidential information using reasonable care. Customer data is handled as described in the Privacy Policy and DPA.
Services are provided "as is" and "as available." Mailora disclaims all warranties to the maximum extent permitted by law. Mailora does not guarantee specific deliverability results.
To the fullest extent permitted by law, Mailora's aggregate liability for direct damages is limited to the fees paid by you to Mailora in the 12 months prior to the claim. Mailora is not liable for indirect, incidental, consequential, special, or punitive damages.
You will indemnify and hold Mailora harmless from claims arising from your use of the Services, your submissions, or your breach of these Terms.
Mailora may suspend or terminate accounts that violate these Terms, the AUP, or for nonpayment. Upon termination, access ends and Mailora may delete or anonymize data per the retention policy.
These Terms are governed by the laws of the State of Wyoming, USA. Parties agree to the exclusive jurisdiction of the state and federal courts located in Wyoming, subject to any mandatory consumer protections applicable in other jurisdictions.
Mailora may modify these Terms. Material changes will be posted; continued use after changes constitutes acceptance.
Mailora, LLC — contact@usemailora.com
Purpose: Protect recipients, users, and Mailora's systems by prohibiting abusive or illegal activities.
You must not use Mailora to:
Mailora may investigate violations and take actions including warnings, temporary suspension, or permanent termination. We will cooperate with law enforcement where required.
Report suspected abuse to contact@usemailora.com. Include relevant details to assist investigation.
This Data Processing Agreement forms part of the Services relationship where Mailora acts as a processor on behalf of the customer (controller).
Categories may include account and contact data, message headers and excerpts (and full content if provided), IP addresses, delivery results, and billing identifiers. Data subjects include customers' personnel, campaign recipients (including seed addresses), and other relevant individuals.
Mailora will: process personal data only per Controller's instructions; implement appropriate technical and organizational measures to protect data; ensure personnel are bound by confidentiality; and assist Controller with data subject requests to the extent reasonably possible.
Mailora may engage subprocessors to perform processing activities. Mailora will ensure subprocessors are bound by contractual terms consistent with applicable data protection law. Details of subprocessors are available upon request.
For transfers from regions with transfer controls, Mailora will implement appropriate safeguards (such as approved transfer mechanisms) consistent with applicable law and will document additional measures where required.
Mailora will notify Controller without undue delay of personal data security incidents and provide reasonable information and cooperation for remediation and legal notifications as required.
At Controller's option after termination, Mailora will return or securely delete personal data, unless retention is required by law.
Controller may audit compliance subject to reasonable notice and confidentiality protections, or rely on independent audits and certifications where available.
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contact@usemailora.com